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Solution
Annual maintenance contracts and fully managed IT with response times in writing, preventive schedules that are actually kept, and quarterly reporting you can take to a board.
The approach
An AMC is only worth what its response time and its reporting are worth. The market is full of contracts that are effectively a phone number and an invoice. Ours state the agreed response time, the preventive schedule, what is covered, what is not, and what you receive each quarter.
We offer both comprehensive cover, where spare parts are included, and non-comprehensive, where labour is covered and parts are billed at pre-agreed rates. For fleets above roughly forty devices comprehensive usually works out cheaper once the failures you would otherwise absorb are counted — and we will model both against your fleet's age before you sign, including when the answer is the cheaper contract.
At the fuller end, managed IT means we are your IT department: helpdesk, monitoring, patching, onboarding and offboarding, licence management and vendor coordination. The honest argument for it is coverage rather than cost. One internal IT person cannot cover leave, illness and a Diwali-week outage at the same time. A team can.
Capabilities
Specifics rather than adjectives. If something you need is not here, ask — this is a list of what we do routinely, not a limit.
Response tiers are agreed against how critical each system is to you, and written into the contract rather than left as an understanding.
Scheduled visits with a checklist and a signed report — not a visit that happens when someone remembers.
Phone, email and WhatsApp support with ticket tracking. Most issues resolve remotely within the hour.
Servers, network, backups, UPS batteries and recorder health monitored, so we call you before you call us.
We chase the OEM, the ISP and the software vendor on your behalf. One call instead of five.
A written report covering incidents, SLA performance, capacity, risks and recommended spend. Board-ready.
Questions
Straight answers, including where the answer is that you should spend less.
Comprehensive includes spare parts; non-comprehensive covers labour and visits, with parts billed at pre-agreed rates. Non-comprehensive is cheaper up front and suits newer fleets still under OEM warranty. Comprehensive suits ageing fleets and anyone who needs a fixed annual number.
Physical damage, liquid ingress, damage from power events where no protection was installed against our advice, consumables, and software licence costs. All listed explicitly in the contract — we would rather argue about scope before you sign than after something breaks.
Yes. Many clients begin with servers and network only, then add endpoints at renewal once the reporting has earned trust. That is a sensible way to buy.
It depends on how critical the system is and where the site is. We agree a tier per asset group during scoping — faster for anything that stops the business, standard for the rest — and write it into the contract along with the escalation path. We would rather set a number we can hold to at every one of your sites than quote a headline figure that only applies to one of them.
Sector context
Other pillars
Most clients combine two or three. There is no requirement to take everything to get a fair price on part of it.
Tell us the constraint you are working against — a site, a budget, a deadline, an audit finding — and we will tell you what is realistic.