1. Who these terms are with
These terms apply between Naveen Infotech & Services, of #322/A, 4th Main Road, 3rd Phase, 1st Stage, Manjunath Nagar, Bangalore - 560010(“we”, “us”), and the person or organisation placing an order (“you”). By placing an order through this website you accept these terms.
2. Quotations and pricing
- All prices displayed on this website exclude GST. GST is charged at the applicable rate and shown separately on the invoice.
- Prices shown against items marked as quoted are indicative only. The binding price is the one in our written quotation.
- Written quotations are valid for 15 days unless stated otherwise. Imported hardware pricing is exposed to exchange-rate and duty movement, and we will re-quote rather than absorb a material change.
- Where an obvious pricing error appears on the website, we will contact you before processing rather than either honouring or silently cancelling it.
3. Orders and acceptance
Placing an order on this website is an offer to buy, not a concluded contract. The contract forms when we confirm the order in writing, having verified stock and lead time. If we cannot supply what you ordered we will tell you promptly and refund any amount paid.
4. Payment
- Unless credit terms have been agreed in writing, payment is due in full before dispatch, against a proforma invoice.
- We accept NEFT, RTGS, UPI and cheque. Where you hold approved credit terms, payment is due within the agreed period from invoice date.
- Purchase orders are accepted from organisations with whom we have agreed terms. Your PO reference will appear on the invoice.
- Overdue amounts may attract interest at 1.5% per month, and we may suspend further supply and support while an account is overdue.
- Title to goods passes to you only on full payment. Risk passes on delivery.
5. Delivery and installation
- Delivery and installation within Bangalore are included at no charge for the items so marked. Elsewhere, delivery is charged as shown at checkout or as quoted.
- Lead times are estimates given in good faith. Hardware sourced on indent from a manufacturer is subject to that manufacturer’s timelines, which we do not control.
- You are responsible for providing site access, adequate power, and a safe working environment. Where our engineers attend and cannot work because access or the site is not ready, we may charge for the visit.
- Civil work, false-ceiling work, structural drilling and electrical work beyond the scope quoted are your responsibility unless expressly included.
6. Warranty
- Hardware carries the manufacturer’s warranty. We facilitate warranty claims on your behalf; the terms, duration and remedy are the manufacturer’s.
- Our installation work is warranted for 90 days against defective workmanship.
- Warranty does not cover physical damage, liquid ingress, damage caused by power events where protection was not installed, unauthorised modification, or use outside the manufacturer’s specification.
- Software and licence sales are subject to the publisher’s own terms, which prevail over these for that software.
7. Returns
Hardware may be returned within 7 days of delivery if unused and in original packaging, subject to a restocking charge where the manufacturer imposes one. The following are not returnable: software licences and activation keys once issued; equipment built or configured to your specification; consumables; and any item installed or commissioned. Report anything damaged in transit within 48 hours of delivery, with photographs, so we can raise a claim.
8. Maintenance contracts (AMC)
- The response time stated in your contract is the time within which we begin work on a reported fault — remotely or on site as appropriate — not a guaranteed resolution time.
- Response tiers, escalation contacts and any remedy for a missed response are set out in your individual contract schedule, agreed during scoping.
- Comprehensive cover includes spare parts for covered assets. Non-comprehensive cover includes labour and visits; parts are billed at pre-agreed rates.
- AMC excludes physical damage, consumables, damage from power events where protection was declined, software licence costs, and any asset not listed in the contract schedule.
- We may decline to place an asset under contract following inspection, or require remediation first. We will not sign an SLA over a configuration we have not inspected.
- Either party may terminate an AMC with 30 days’ written notice. Fees for the unexpired period are refunded pro rata, less work already performed.
9. Your responsibilities
- Give us accurate information about your environment. A specification based on incorrect information may not perform as expected, and we cannot be responsible for that.
- Maintain your own backups of business data. Where we design and operate a backup system for you, that obligation is ours to the extent set out in the contract — but data you hold outside that scope remains yours to protect.
- Keep administrative credentials secure and tell us promptly if you believe they have been compromised.
10. Limitation of liability
We accept liability for death or personal injury caused by our negligence, and for fraud, without limit — such liability cannot lawfully be excluded.
Otherwise, our total liability arising from an order or contract is limited to the amount you paid us under that order or, for a maintenance contract, to the fees paid in the preceding 12 months. We are not liable for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.
We are not liable for loss arising from your own systems, from third-party software or services, from a security incident where you declined recommended controls, or from data loss where you declined a recommended backup design — and in each case we will have put that recommendation in writing.
11. Confidentiality
Each party will keep the other’s confidential information confidential. We will not disclose your network design, security posture, site details or client name without your written consent — and we do not publish security-project details as case studies, because doing so would itself be a security failure.
12. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, civil disturbance, government action, epidemic, failure of public utilities or telecommunications, or global supply-chain disruption affecting component availability.
13. Governing law
These terms are governed by the laws of India. The courts at Bangalore, Karnataka have exclusive jurisdiction. Before commencing proceedings, both parties agree to attempt resolution in good faith through discussion between senior representatives.
14. Contact
Questions about these terms: sales@naveeninfotech.com or +91-9035444426.